Woodlands Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

At our last assessment, we found care plans and assessments were not always detailed enough. At this assessment we found the provider had made improvements. However, some care plans needed further improvements to ensure they included personalised information. We discussed this with the registered manager who told us they were still in the process of making changes to care plans.

People using the service and relatives told us they were involved in discussions during assessments and reviews of their care. Staff knew people well. People felt their needs were met by staff.

Comments from people and their relatives included, “There isn’t much in the care plan. It is kept simple”, “I have been involved with care planning from start to finish” and “We have discussed [person’s] care needs.”

Staff had undertaken basic training about supporting people with dementia. However, they had not completed more advanced training. Additionally, they had not completed training about supporting people when they expressed distress or agitation. This meant they did not always have the skills, knowledge or experience to deliver evidence-based care which reflected best practice guidance. We discussed this with the registered manager who told us they were in the process of sourcing this training.

Staff had completed a range of other training. Managers and staff met to discuss legislation and good practice guidance.

The provider offered people a choice of freshly prepared food and drinks. People told us they liked the food. Their comments included, “No one goes hungry. The food is nice” and “You can always get a drink or something to eat.” Staff monitored people’s weight, as well as food and fluid intake when needed. They reported concerns to healthcare professionals.

External professionals told us staff followed their guidance.

Staff communicated well with each other and shared information. There were regular team meetings and handovers of information during staff shift changes. Staff told us meetings were helpful and informative. Their comments included, “Staff meetings are useful. Things get taken on board by the managers.”

Staff liaised with other professionals to share information. Managers and healthcare professionals spoke every day to discuss the needs of people who lived at the service. They shared information about changes in people’s health or wellbeing.

The provider supported people with their healthcare needs. Staff assessed and planned for these. Staff monitored people’s health and wellbeing. The provider made timely referrals when they identified changes in people’s health or condition.

People told us they were able to see doctors and other healthcare professionals when needed.

Staff monitored people’s wellbeing. Staff understood and followed care plans. They kept a record of the care they had provided and any changes in people’s needs. Managers discussed people’s care with them and their relatives. They asked people about the outcomes they wanted to achieve.

At our last assessment, we found the provider had not always obtained consent for decisions about people’s care. At this assessment, we found the provider had made improvements.

Managers assessed people’s capacity to consent. For people who lacked the mental capacity to make decisions, managers liaised with people’s representatives to make sure these decisions were made in people’s best interests.

The provider obtained information about people’s legal representatives and consulted with them about decisions.

Staff provided information about daily activities and food in ways people could understand to help ensure they could make informed choices.