Woodlands Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

At our last assessment, we found the provider was in breach of the legal regulation relating to dignity and respect. At this assessment, the provider had made improvements and was not longer breaching this legal regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

At our last assessment, we found people were not always treated with dignity and respect. At this assessment, we found the provider had made improvements. Staff were kind, attentive and caring towards people. We observed them being polite and using people’s preferred names. Staff provided care in a sensitive and dignified way. Staff responded kindly when people became distressed and upset.

People and their relatives told us they liked the staff and had good relationships with them. Their comments included, “The staff are approachable and friendly”, “They are very caring”, “Carers always make me feel welcome. They are lovely and attentive to everyone” and “Staff are patient, polite and respectful.”

At our last assessment, we found that people’s individual needs were not always met. At this assessment, we found the provider had made improvements. People told us they were able to make choices about the time they woke up, went to bed and how they spent their time. People explained their cultural and religious needs were met.

Relatives told us staff were responsive to suggestions and treated people as individuals.

At our last assessment, we found people were not always able to make choices. At this assessment, we found the provider had made improvements. People told us they were able to make choices, and these were respected. People explained they were supported to be independent when they were able and wanted to be. Some of the comments from people included, “They let you do what you want really” and “They let [person] make choices but are also on hand to help and support. I think they do a good job.”

The provider employed a member of staff who planned, organised and facilitated leisure activities. People told us they enjoyed these.

At our last assessment, we found people’s immediate needs were not always being met. At this assessment, we found the provider had made improvements. Staff monitored people’s wellbeing and requested medical support when needed. Relatives explained staff had responded well to emergency situations. There were call bells around the service and staff were prompt at responding when these were activated.

At our last assessment, we found the provider’s systems did not always promote staff wellbeing. At this assessment, we found the provider had made improvements. Staff told us they felt supported. They explained they could approach the management team and discuss any concerns they had or ask questions about their roles. A member of staff explained the managers supported them to undertake a new role when they wanted a change of career. They told us this had helped them remain working at the service which they enjoyed. Staff told us they worked well together and with managers. A member of staff commented, “I’m very happy, I think staff morale is good.”