13 November 2012
During a routine inspection
People who used the service told us about their experiences of the practice during their course of treatment. We were told that the staff were always professional and polite. Comments included; "I have been coming here for a number of years and I am happy with the treatment I have received."
We spoke with people who used the service and they told us they thought the dental surgery was clean and hygienic and that on each visit the dentist and dental nurses had worn personal protective equipment such as face masks, aprons and gloves.
We saw that the practice had emergency equipment and drugs to help people if they become ill whilst receiving dental care. Staff had received training which was relevant to their role and they told us they felt well supported to undertake training.
People who used the service told us they were informed about the complaints procedure and their views were sought on a regular basis and changes were made as result of any suggestions. We found the service listened to people's views and took action when needed.