Creynolds Lane

Updated 10 April 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 31 January 2019 and was unannounced.

There was one inspector in the Inspection Team.

As part of the inspection we looked at information we held about the service and we asked the local authority if they had any information to share with us about the home. The Local Authority is responsible for monitoring the quality and for funding some of the person’s living at the service.

During our inspection we spoke to one person who lived at the service. We used different methods to gather other people’s experiences of what it was like to live at the service, such as observations of staff interaction with people living at the home. We also spoke to the registered manager and three staff. There was a manager for the home who was annual leave at the time of the inspection.

We looked at records relating to the management of the service such as the care plans for two people, incident records, medicine management, staff meeting minutes and quality assurance records.

Updated 10 April 2019

About the service: This service supported people with learning disabilities. It was registered for the support of up to four people. Four people were using the service at the time of the inspection

• What life is like for people using this service:

People enjoyed living at Creynolds Lane and felt safe and at ease around staff who understood their needs and how to keep them safe. Staff knew how to recognise and report abuse.

• Staff recognised the risks to people's health, safety and well-being and how to support them.

• People had access to support from sufficient staff when needed.

• Staff recruitment processes were managed centrally by the registered provider and included a check of their background to review staff suitability to work at the home.

• People received support with the medicines. Regular checks were undertaken to ensure people received the correct support by staff who were competent to help them. Protocols were also in place to ensure the support people received was safe.

• The home was clean and odour free.

• The registered manager ensured people's care was based on best practice. Training for staff was continually reviewed to ensure it met people's needs.

• Guidance on people's needs was also shared through supervision and staff meetings.

• People were offered choices at mealtimes and encouraged to decide what menu options they would like.

• People accessed support from healthcare professionals. Advice and guidance was incorporated into people's care planning.

• People were treated with dignity and respect and their independence was promoted.

• People and their families were involved in planning their care with support from staff.

• Staff supported people to enjoy a range of activities which reflected people's individual interests. People were encouraged to share their thoughts and ideas for their care.

• People and their families understood how to complain if they wanted to. Staff regularly spoke with people to ensure they were happy with their care. Systems were in place to take any learning from any complaints made.

• Staff enjoyed working at the home and spoke positively about the support and guidance received at the home.

• Staff worked together with the registered manager to ensure people's care was continually monitored, reviewed and reflected changing needs.

• The registered manager worked with stakeholders such as the local authority to ensure practices could be improved

• The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence, inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

•We found the service met the characteristics of a “Good” rating in all areas; For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good. The last report for Creynolds Lane was published on 06 April 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.