CHESTNUT RISE NURSING HOME

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This key question has not been rated at this assessment.

We have not awarded this service a score for Well-led.

Find out about when we will not publish a key question score and what we look at when we assess Well-led.

We did not look at Shared direction and culture during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

The provider had inclusive leaders who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. A registered manager and nominated individual were in place at the service to support with day to day running and oversight of the service. The service had only been operational for 6 months at the time of the assessment and a number of changes in leadership had taken place in this time. Staff understood who to report to if required and reported feeling supported by the management team. Changes within the management team and service stability will take time to embed.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Polices were in place to support speaking up arrangements and staff told us they knew how to raise concerns if required.

We did not look at Workforce equality, diversity and inclusion during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk. Some systems and processes had recently changed following a change in leadership at the service. We found that plans and risk assessments were regularly updated and risk was responded to. However, some documentation relating to accidents and incidents was not up to date. This had not impacted on people’s safety, and the service was in the process of improving their systems and processes. These changes needed to be embedded and sustained to ensure records were consistently completed.

We did not look at Partnerships and communities during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

We did not look at Learning, improvement and innovation during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.