- Care home
CHESTNUT RISE NURSING HOME
We served a warning notice on NBG Healthcare Limited on 27 March 2026 for failing to ensure regulations relating fit and proper persons were adhered to at Chestnut Rise Nursing Home.
Assessment report published 14 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 11 March to 26 March 2026. Chestnut Rise Nursing Home is a nursing home which provides personal care and nursing care to adults, some of whom were living with dementia or physical disabilities. Up to 21 people can reside at the service. At the time of our assessment 4 people were living at the service. We inspected the service due to concerns shared with CQC. We carried out a targeted assessment of the service, covering 6 quality statements. We found a breach of legal regulation in relation to fit and proper persons employed.
There were sufficient levels of contracted staff at the service to meet the needs of people who had appropriate training and supervision. However, we found that some people within the service were not employed but were actively involved in the delivery of the service without any contract of employment or employment checks carried out.
People and their relatives were involved in care planning and had the opportunity to ensure their preferences for care and support were recorded and followed.
People's experience of this service
People and their relatives spoke positively about their experience of care at the service. People told us, “We are involved in everything, I am happy here…I like my room, its lovely” and “I like it here.” People spoke positively about staff at the service. People told us, “The staff are excellent, they go out of their way to make me feel comfortable” and “The staff are great, very caring, I never feel alone.” People commented on the quality of the food at the service, a person told us, “The food is nice, it is like homemade.” Relatives and people’s friends spoke positively of their experiences of the home, relatives told us, “Staff are lovely, the genuinely care and keep us informed...the manager has been great” and “Staff are very amicable, obliging and always checking if people are OK.”