Voyage (DCA) Rotherham

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People received care and support based on their individual needs, wishes and preferences. People were involved in staff interviews, helping them have a say in who provided their care. People told us their choices were respected and they had control over their daily lives, including when they got up, went to bed and which activities they enjoyed. During our visits to the supported living settings, we saw people attending day centres, spending time with relatives or enjoying activities in their own homes. Staff understood and respected people’s routines and preferences. This helped people maintain their independence and make meaningful choices.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff understood people’s individual needs, routines, preferences and ways of communicating. This helped people build trusting relationships with staff and feel safe in their homes. Staff worked together and shared information to ensure people’s changing needs were met.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Information was available in accessible formats, including easy read, to help people understand their care and support. Staff were knowledgeable about people’s individual communication needs, we observed staff recognising and responding to a person’s wishes through gestures and sounds. This showed staff understood how people expressed themselves and could respond to their needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. The service regularly gathered feedback from people, relatives and care professionals to help improve the care provided. People were actively involved in decisions about the service, including taking part in staff interviews. We saw examples of staff feedback being addressed and a complaint being managed appropriately. One person told us they had a positive relationship with the registered manager and felt comfortable raising concerns. A relative commented, “Yes, I know who to speak to if I had any concerns. Managers are effective.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. People were supported to access health and care services based on their individual needs. Staff understood the different needs of people with a learning disability and autistic people, including any barriers they may face when accessing services. Hospital passports provided professionals with clear information about people’s needs and how best to communicate with them.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People were supported to achieve outcomes important to them, with care tailored to their individual abilities, needs and goals. Staff recognised people’s different communication styles and adapted their approach in supporting people. Staff encouraged people to build on their strengths and achieve greater independence.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People were supported to plan for their future based on their individual needs, wishes and goals. Care plans included information about people’s preferences and goals for the future. Staff received training on end–of-life care and were knowledgeable on supporting people and respecting their wishes.