Voyage (DCA) Rotherham

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 19 October 2026 to 04 November 2026.

Voyage (DCA) Rotherham provides supported living and home care services. At the time of our assessment, no one was receiving the regulated activity of personal care through the home care service. The supported living service provides housing and personalised support to help individuals with disabilities or long-term conditions live as independently as possible in their own homes within the community. The supported living services mainly supported people with a learning disability or autism. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the service was working in line with the guidance.

At the time of our inspection of supported living, there were 18 services across the Rotherham and Sheffield region. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. The reason for the inspection was due to the age of the previous rating, and we looked at all quality statements within, safe, effective, caring, responsive and well-led. At our last assessment we rated the service good. At this assessment, the rating has remained good. People received safe, person-centred care and support from staff who knew them well and understood their individual needs. People were supported to make choices about their daily lives, maintain their independence and take part in activities they enjoyed. Care plans and risk assessments were detailed and reflected people’s health, communication and support needs.

Systems were in place to protect people from harm and promote their wellbeing. Staff understood safeguarding procedures and how to recognise and report concerns. People were supported to access healthcare services, with annual health checks taking place and hospital passports helping professionals understand people’s needs.

The service was well led, with management promoting a positive, open and inclusive culture. Staff praised the leadership team and felt valued, heard and supported in their roles. Managers drew on audits, feedback and learning to identify improvements and acted on concerns.

People's experience of this service

People and relatives spoke positively about the care and support provided by the service. People told us they felt safe and were happy with the support they received. One relative said, “Absolutely, yes. We visit [name] and they are happy in themselves, they [staff] are brilliant, we have no concerns.” A person described their experience of care and told us, “I like it here, the staff are nice to me and help me.”

People and relatives felt staff had the knowledge and skills needed to provide safe and effective care. They told us staff communicated well and understood people’s individual needs and preferences. A relative said, “Staff know If [name] is upset or in pain, staff make sure tablets are given to ease any upset or distress.”

People told us staff encouraged them to maintain their independence and have choice and control over their daily lives. Relatives felt staff respected people’s privacy and dignity and provided care in a kind and compassionate way. Relatives also spoke positively about communication from the service and felt informed about changes in their loved ones’ health and wellbeing. One relative told us, “Yes, I am told if anything is wrong. For any seizures or hospital appointments, they [staff] always keep us updated.”