You are here

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 October 2016

Casbrook Home Care is a domiciliary care service providing care and support to people living in their own homes. The office is located in Romsey, Hampshire and the service currently provides care and support to people living in the surrounding area. At the time of our inspection Casbrook Home Care provided 677 hours of care to 80 people living in the community.

The inspection took place on the 27, 28 and 29 September 2016 and was announced.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and were confident in the staff that provided their care and supported them.

People were safe because staff understood their role and responsibilities to keep them safe from harm.

Staff had a good knowledge of the provider’s whistleblowing policy and procedures which meant they were able to raise concerns to protect people from unsafe care.

Recruitment processes were robust to make sure people were cared for by suitable staff. There were sufficient numbers of staff deployed to meet people’s needs.

People were supported by staff who received regular training, support and supervision to help them provide effective care.

Staff understood the requirements of the Mental Capacity Act 2005 and their responsibilities to ensure that people who were unable to make their own decisions about their care and support were protected.

People had good relationships with the staff and were treated with dignity and respect.

There were systems in place to monitor the care provided and people’s views and opinions were sought regularly.

Inspection areas

Safe

Good

Updated 19 October 2016

The service was Safe. There were systems in place to ensure the safety of people. Staff were aware of their responsibilities should they suspect abuse was taking place.

The provider had a system of checks to recruit only safe and suitable staff.

Risk assessments had been carried to minimise the risk to people receiving care and the staff supporting them.

Effective

Good

Updated 19 October 2016

The service was Effective. People were supported by competent staff who understood their needs.

Staff had access to the training and support they needed.

People were supported by staff who understood the requirements of the Mental Capacity Act 2005.

Caring

Good

Updated 19 October 2016

The service was Caring. Staff were kind and caring and had developed positive relationships with the people they supported.

Staff understood people’s needs and how they liked things to be done.

Staff respected people’s choices and provided their care in a way that maintained their dignity.

Responsive

Good

Updated 19 October 2016

The service was Responsive. Care plans reflected people’s individual needs and preferences.

Care plans were regularly reviewed to ensure that they continued to meet people’s needs.

The provider had a complaints policy which set out the process and timescales for dealing with complaints.

Well-led

Good

Updated 19 October 2016

The service was Well Led. The provider sought people’s views about their care and support and responded to their feedback.

Staff felt supported by the registered manager and deputy manager.

Records relating to people’s care were accurate, up to date and stored appropriately.