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Inspection Summary


Overall summary & rating

Good

Updated 10 December 2019

About the service:

Action for Children Camden provides a short breaks service to children and young people with physical and/or learning disabilities who are living in their family homes. The service provides personal care and support to participate in activities at home and within the local community. At the time of our inspection the service had been providing support to three children.

People’s experience of using this service:

Care and support was person centred. Children’s care plans and risk assessments included guidance for staff members about their care and support needs and preferences. They had been reviewed regularly and updated where there were any changes in needs.

Staff had received training about safeguarding and knew how to respond to any allegation or suspicion of harm or abuse.

The service ensured that recruitment of new staff members included checks in relation to their suitability, such as references and criminal records checks. Staff had received training to ensure that they were able to meet the needs of the children they supported. Staff received regular supervision sessions with the registered manager to ensure that they were able to carry out their roles.

Care plans were in place for the children and young people supported by the service. These included guidance for staff on how to provide care and support in accordance with their preferences. Individual risk assessments included information on how to manage and reduce identified risks.

Children and their relatives were involved in decisions about their care. They were able to approve their support workers before they were assigned to them.

Regular surveys of views of the service had taken place. These showed high levels of satisfaction.

Processes were in place to manage and respond to complaints and concerns.

The provider undertook a range of audits to check the quality of care provided. These were reviewed by the management team and actions had been taken to address any concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The service was rated Good (Report published 20 April 2017).

Why we inspected:

This was a planned inspection based on our rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to inspect as part of our re-inspection programme.

Inspection areas

Safe

Good

Updated 10 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 December 2019

The service was caring.

Details are with our caring findings below.

Responsive

Good

Updated 10 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 December 2019

The service was well-led.

Details are in our well-led findings below.