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Sanctuary Home Care Ltd - Basildon Good

Inspection Summary

Overall summary & rating


Updated 13 February 2019

About the service: Sanctuary Home Care Ltd - Basildon is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection, 23 people were using the service.

People’s experience of using this service:

People’s outcomes were consistently good and their feedback about the service confirmed this.

Care and support was personalised and met their needs. People told us the service enabled them to remain as independent as possible and to live in their own homes.

People were cared for by a consistent team of staff who were skilled and competent in providing care and support. Staff and the registered manager showed a genuine interest and passion to deliver personalised care based on people's likes, wishes and preferences.

People’s needs were assessed and monitored. Risks to their health and wellbeing were recorded.

Safe infection control procedures were in place and people were given their medicines as prescribed.

The service followed good practice guidance and met their legal requirements. People’s capacity was considered and they or their legal representatives consented to their care.

Staff had effective induction, training and support to carry out their role. Staff were caring, kind and considerate.

Staff had access to up to date information about how to support people. Communication with health and social care professionals was effective in ensuring people received joined up care.

Systems were in place to audit the quality and delivery of care to people. The service was well led by an experienced and established registered manager.

Rating at last inspection: The service was rated as Good at the last inspection. The report was published on 18 April 2016.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. The overall rating at this inspection was Good.

Follow up: We will continue to monitor the service through the information we receive.

More information is in the full report.

Inspection areas



Updated 13 February 2019

The service was safe.

Details are in our Safe findings below.



Updated 13 February 2019

The service was effective.

Details are in our Effective findings below.



Updated 13 February 2019

The service was caring.

Details are in our Caring findings below.



Updated 13 February 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 13 February 2019

The service was well-led.

Details are in our Well-led findings below.