19 February 2014
During a routine inspection
Patients we spoke with were positive about the quality of care and treatment received. One patient described dental care as '10/10."
None of the 3 patients we spoke with expressed concerns about their safety when dental care and treatment was being delivered. One patient told us 'I feel safe here. It helps that the staff speak Japanese.'
We saw that the waiting area and treatment room were clean and clutter free. None of the patients we spoke with expressed concerns about cleanliness or the overall environment. One patient told us that the practice was "clean", adding that they had "no complaints at all."
Staff records and other records relevant to the management of the services were accurate and fit for purpose. During the course of our inspection, the dentist was able to promptly locate policies, procedures and training records.