We carried out a review of the data available to us about Kingfisher Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kingfisher Court, you can give feedback on this service.
Kingfisher Court provides personal care to people living in on-site individual extra care housing flats in Peterborough. Each person's flat is provided with kitchen, lounge, bedroom[s] and an en-suite shower. Communal lounges, bathing and dining facilities are provided. Short stays for reablement and long stays are offered. The service was providing personal care to 37 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt safe having their care provided by staff at the service. Risk assessments were in place to identify possible risks to people`s health and well-being. Measures were implemented to guide staff on how to reduce these risks. Staff worked in conjunction with guidance from external health and social care professionals across different organisations to help promote people’s well-being.
Staffing levels were looked at to make sure they were satisfactory to meet the needs of the people using the service. Medicines were safely managed.
Staff knew the people they supported well. To develop their skills and knowledge staff received regular training, spot checks, supervisions and appraisals. People were supported to maintain their independence. Staff promoted people’s food and drink intake.
Staff promoted and maintained people’s privacy and dignity. People had developed good relationships with staff who had a good understanding of their individual needs and preferences.
People and their relatives told us staff were kind and caring. People`s personal information was kept confidential. People and their relatives were involved in discussions about their care and felt that staff and the registered manager knew them well. People told us if they had to raise any concerns, they would be confident they would be listened to and the concern resolved where possible.
People and staff told us the service was well managed. Staff felt well-supported. Audits including organisational audits were carried out to monitor the service and address any improvements required. The registered manager notified the CQC of incidents that they were legally obliged to.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. (Report published 8 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
This comprehensive inspection took place on 22 November 2016 and was unannounced. It was carried out by one inspector.
The provider is required, as part of their registration, to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage a registered service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A registered manager was in post at the time of our visit.
People were kept safe because staff were knowledgeable about reporting any incident of harm. There were enough staff to support people with their individual needs. Pre-employment checks were completed so that only suitable staff looked after people who used the service. People were supported to take their medicines as prescribed.
People were helped to eat and drink sufficient amounts of food and drink. They were also supported to access health care services and their individual health and nutritional needs were met.
The CQC is required by law to monitor the Mental Capacity Act 2005 [MCA 2005] and the Deprivation of Liberty Safeguards [DoLS] and to report on what we find. At the time of our inspection no person was assessed to lack capacity. Staff members had an understanding of the application of the MCA. The provider was aware of the actions to take if a person required a DoLS application to be made and had clear policy guidance about this legislation.
People benefited from being looked after by staff who were trained and supported to do their job. Staff morale was good due to the level of support that they received.
Staff treated people in a kind and caring way. People’s right to choice, privacy, dignity and independence was valued. People and their relatives were involved in the review of their or family members’ individual care plans.
People’s individual health and social care needs were met. Staff were punctual and they stayed the duration of people’s planned care visits. There was a process in place so that people’s concerns and complaints were listened to and these were acted upon.
There were management arrangements in place which supported care staff to look after people. Staff were made aware of their roles and responsibilities to provide people with safe and quality care. Staff and people who used the service were able to make suggestions and actions were taken, if these were needed.