Archived: Northgate Dental Practice

Records held by the practice showed that people's treatment considered relevant medical history and showed that screening and checks were carried out during consultations. The practice had equipment and staff had been trained to deal with foreseeable medical emergencies.

The practice had procedures to ensure that the risk of cross contamination and infection were managed and minimised and that equipment was sterilised, stored appropriately and used within the specified timescales. People who received treatment at Northgate Dental Practice also thought that the environment was clean and hygienic.

When we looked at the recruitment process, we found that staff were recruited appropriately and that pre employment checks had been carried out. The practice also had a system in place to deal with comments and complaints. This was available for patients to access and complaints were handled in line with the policy, wherever possible to the satisfaction of the complainant. People told us that they hadn't needed to complain, however felt that if they did, the complaint would be handled appropriately.