The Care Quality Commission

Archived: Victoria Road Dental Practice

34 Victoria Road, Hartlepool, Cleveland, TS26 8DD (01429) 272226

Provided and run by:
Hartlepool Dental Practice Partnership

Important: The partners registered to provide this service have changed. See new profile

All Inspections

1 October 2012

During a routine inspection

We found that people were treated by courteous staff. They were given information about their treatment options and costs. People had no problems getting appointments and were sent reminders to ensure that they attended. People who had treatment were given information about aftercare. Interpreters were used for people whose first language was not English.

Records held by the practice showed that people's treatment considered relevant medical history and showed that screening and checks were carried out during consultations. The practice also had equipment and trained staff to deal with foreseeable medical emergencies.

The practice had procedures to ensure that the risk of cross contamination and infection were minimised and that equipment was sterilised, stored appropriately and used within the specified timescales. The practice was meeting the Essential Quality Requirements. People who received treatment at Victoria Road also thought that the environment was clean and hygienic.

When we looked at the recruitment process, we found that staff were recruited appropriately and pre employment checks had been carried out. The practice also had a system in place to deal with comments and complaints. This was accessible to patients and complaints were handled in line with the policy, wherever possible to the satisfaction of the complainant. People told us that they hadn't needed to complain, however felt that if they did, it would be handled appropriately.