Garden City Court

Updated 10 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 06 January 2021 and was unannounced.

After our visit to the service we reviewed further documentation and in response to our findings on 10 January 2022. We provided feedback to the registered manager and providers representative on 12 January 2022.

Updated 10 March 2022

About the service

Garden City Court is a care home providing accommodation for up to 75 people older people, some of whom are living with dementia. At the time of the inspection there were 62 people living at the home.

People’s experience of using this service and what we found

People felt safe and told us the staff looked after them well. We noted staff worked safely and in accordance with people’s care plans and risk assessments. Relatives told us the registered manager and the staff team were very good. People’s safety and welfare was monitored. There was an overview of accidents and incidents and these were reviewed to help ensure there was not a reoccurrence. Medicines were managed safely.

People were given choices and staff knew people well. Care plans were detailed giving staff the appropriate information to meet people’s needs. People were encouraged to eat and drink well to help promote their wellbeing.

Staffing levels were appropriate to meet people’s needs and staff received training and supervision. They felt supported for their role and enjoyed working at the service. Training relating to infection control and COVID-19 had been delivered. Staff knew how to reduce the risk of transmission of COVID-19. People and relatives praised the staff team for the management of the service during a difficult time.

Effective governance systems had been embedded in the home. Any events or feedback was used to improve the quality of care. There was an action plan in place to drive improvement throughout the service. Feedback from people, their relatives, staff and healthcare professionals were positive about the leadership in the home and they stated it was a good place to live or work.

Rating at last inspection

The last rating for this service was Requires Improvement (published 26 September 2019).

Why we inspected

The inspection was prompted in part due to concerns raised about the care people received. A decision was made for us to inspect and examine those risks.

As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Please see the safe section of this full report. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Garden City Court on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.