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Inspection Summary


Overall summary & rating

Good

Updated 12 October 2019

About the service

Newbury Care Services is a domiciliary care service, registered to provide personal care to people living in their own homes. At the time of the inspection the service was providing personal care to 18 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives were very positive about the care provided. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. People received their medicines as prescribed and systems were in place for the safe management and supply of medicines. There was a range of risk assessments in place. Incidents and accidents were investigated, and actions were taken to prevent recurrence. Staff followed infection control and prevention procedures.

The service continued to be effective. People’s needs were assessed, and care was planned and delivered to meet people’s needs, legislation and good practice guidance. Care was delivered by staff that were safely recruited, well trained and knowledgeable about people’s needs. Peoples nutrition and hydration needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were knowledgeable of the people they supported and were responsive to their individual needs and choices. People were cared for by staff that were kind and compassionate, maintaining their privacy and treating them with dignity and respect. People and their relatives were included and supported to take decisions about how their needs were met.

People’s views and concerns were listened to and there was a range of ways for people to give feedback.

The service was well led. Systems were in place to monitor the quality of care provided and to promote the continuous improvement of the service. The management and staff worked in partnership with external health care providers and community services and developed positive relationships, to benefit people’s health and wellbeing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 3 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 October 2019

The service was well-led.

Details are in our well-Led findings below.