During an assessment under our new approach
Date of Assessment: 18 March to 27 April 2026. The service is a care at home service providing support to adults of all ages living with dementia, mental health conditions, a physical disability or sensory impairment. At the time of the assessment, there were no children receiving a service. Not everyone using the service was receiving personal care. CQC only inspects where people are receiving regulated activities including personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of the assessment, 60 people were receiving support with personal care.
People were kept safe from the risk of harm and abuse. People were involved in assessments of their needs which included risk management plans. Care plans were detailed and took account of people’s communication, personal and health needs. People received person-centred care which considered their preferences. Staff monitored people’s nutrition and hydration to ensure they had enough to eat and drink.
The provider had systems in place to obtain feedback from people and relatives about the quality of the service provided. People were supported to work towards their goals and achieve good outcomes. Policies and procedures were in place which gave guidance to staff about how to deliver effective care.
Managers and staff had a shared vision and culture based on listening, learning and trust. Staff were offered a variety of training opportunities. Managers were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt able to raise concerns or make suggestions to improve the service. Theprovidersupported staff wellbeing.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
This was a planned comprehensive assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led.