Archived: Maple Care and Support Services Limited

We found that it was not evident that care plans were being followed consistently.

People told us they were given choice about their day to day life. Staff were able to explain to us how they encouraged and supported people to make choices about their lives. People we spoke with told us they felt safe. The staff we spoke with had undertaken safeguarding training and were able to identify different types of abuse and what action they would take. We found some staff were not aware of the action they needed to take when presented with a safeguarding concern and that the provider had not taken appropriate action when there had been a safeguarding concern.

Staff had had some mandatory training but there were areas specific to the service, such as mental health awareness, where they had not had follow up training .

We saw that the organisation had ways to collect information and feedback in the service.

We noted that the provider had a safeguarding policy and that staff had attended training on adult safeguarding. People who used the service felt safe and there were systems in place for auditing incidents and accidents. However, we noted that the provider did not report some incidents to the Care Quality Commission or the local authority on time. This put people who used the service at risk.

Staff who worked at the service felt that they were supported by and support from the manager and their colleagues. We observed people who used the service were relaxed when talking with staff. We noted that staff had training and experience to provide care that met people's needs.