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Inspection Summary

Overall summary & rating


Updated 3 March 2020

About the service

Parklands Care Home is a residential care home providing personal care for up to 14 older people. Eleven people were living in the service at the time of inspection. The service was delivered in one adapted building over two floors. Car parking was available.

People’s experience of using this service and what we found

Risks were assessed, incidents records had been completed however, confirmation of the actions taken in relation to one accident had not been completed. The service took action to investigate and address this. We made a recommendation in relation to this. Medicines were managed safely. People told us they felt safe and staff understood the actions to take if they suspected abuse. Enough staff were in place to support people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Capacity assessments had been completed, however, these would have benefitted from individual records for each decision. We made a recommendation about this. People were supported to access healthcare support where required. Relevant training had been provided and supervisions were completed. The service supported the needs of people, however, updates to the décor could improve the surroundings.

People received good care and they were treated with dignity and respect. One person said, “The staff are wonderful there are always the same faces.” Care plans contained information about how to support people’s needs, however these would benefit from more detail in them. The service took actions to address this. We made a recommendation in relation to this. People’s end of life care needs were considered. Activities were provided. Systems were in place to deal with complaints. We saw positive feedback had been received.

We received positive feedback about the registered manager and the provider. Team meetings had been completed and surveys had been undertaken about people’s views of the service. Audits and monitoring of the service was ongoing.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 26 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 3 March 2020

The service was safe.

Details are in our safe findings below.



Updated 3 March 2020

The service was effective.

Details are in our effective findings below.



Updated 3 March 2020

The service was caring.

Details are in our caring findings below.



Updated 3 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 3 March 2020

The service was well-led.

Details are in our well-Led findings below.