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Contract Care Agency Ltd Good

Inspection Summary

Overall summary & rating


Updated 6 March 2020

About the service

Contract Care Limited is a domiciliary care agency providing personal care to people in their homes. At the time of our inspection there were 18 people receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care. People and their relatives told us they thought the care was safe and staff were aware of their responsibility to keep people safe.

There were risk assessments in place to assess people’s needs and environmental safety checks were in place to ensure staff and people were safe from harm.

Staffing levels were suffice for the number of people using the service. Safe recruitment was followed to ensure suitable staff were employed. People felt staff were well trained.

People were supported to take their medicines in a timely and safe way. People’s nutritional needs were supported. People’s healthcare needs were monitored to ensure their requirements were met.

The service was well led. People and their relatives had the opportunity to give regular feedback how the service was run. Staff felt well supported by the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 06 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 March 2020

The service was safe.

Details are in our safe findings below.



Updated 6 March 2020

The service was effective.

Details are in our effective findings below.



Updated 6 March 2020

The service was caring.

Details are in our caring findings below.



Updated 6 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 6 March 2020

The service was well-led.

Details are in our well-Led findings below.