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We are carrying out a review of quality at Norwood House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 8 June 2017

This unannounced inspection took place on 8 and 9 May 2017, and was carried out by one adult social care inspector.

At the last inspection we found quality monitoring was not robust in regards to medicine management, auditing of staff files and recruitment. Two breaches of regulation were found regarding; Regulation 17 and 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service was rated requires improvement overall. At this inspection we found the breaches of regulation had been fully addressed and the service was compliant with the regulations.

Norwood House is registered with the Care Quality Commission (CQC) to provide accommodation for up to 26 older people who are elderly or who are living with dementia. Accommodation is provided over two floors; the home is set in private gardens. The service is situated on the main road through Gunness. Local amenities and a bus route into Scunthorpe are accessible. There is a car park for visitors to use. Staff are available twenty four hours a day to support people.

We found the quality monitoring systems were now robust in regards to medicine management and auditing of staff files and recruitment.

This service has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have the legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from abuse. Staff had training in how to safeguard people from abuse and knew how to raise concerns. The building was well maintained and equipment was serviced. Effective infection control was in place and medicine management was robust. This helped to maintain people’s safety.

The environment was adapted to help support people living with dementia.

Staff were recruited safely and in sufficient numbers to ensure that people’s needs were met. Training was provided in a variety of subjects to maintain and develop the staff’s skills. Supervision and appraisals occurred, which helped staff to identify any further training needs and allowed discussion regarding their performance.

Staff were caring. People’s privacy and dignity was respected and their personal records were held securely to maintain their confidentiality.

People had their needs assessed and care plans and risk assessments were developed. People’s care was personalised in line with their preferences and needs. People’s nutritional needs were met. Staff contacted health care professionals for advice and guidance to help maintain people’s wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager, registered provider and senior staff were available to speak with at any time. Quality monitoring took place through audits and questionnaires. People were asked for their views and feedback received was acted upon. This helped to maintain or improve the service provided.

There was a complaints procedure in place. People who used the service and their relatives were aware of this. When issues were raised they were dealt with appropriately.

Inspection report


Inspection areas

Safe

Good

Updated 8 June 2017

The service was safe.

People said they felt safe living at the service.

Staff protected people from harm and abuse.

Staff understood the risks present to each person’s health and wellbeing and took steps to protect people.

Robust systems were in place regarding medicine management.

Staff understood the action they must take in an emergency to help protect people’s wellbeing.

Inspection report


Effective

Good

Updated 8 June 2017

The service remains good.

Inspection report


Caring

Good

Updated 8 June 2017

The service remains good.

Inspection report


Responsive

Good

Updated 8 June 2017

The service remains good.

Inspection report


Well-led

Good

Updated 8 June 2017

The service was well- led.

People living at the service and their relatives were satisfied with the service they received.

The registered manager undertook audits to monitor service provision. Where issues were found, these were addressed in a timely way.

People were asked for their views and these were acted upon.

Inspection report