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Inspection Summary


Overall summary & rating

Good

Updated 7 December 2019

About the service

Norwood House is a residential care home providing personal care to 20 people at the time of the inspection. The service can support up to 27 younger adults, older people, people living with dementia a physical disability or sensory impairment.

People’s experience of using this service and what we found

People told us they were safe and felt staff had a good understanding of their care and support needs. Safeguarding concerns had been referred to the local authority when required. Medicine support was delivered in a safe way. Risks to people were considered and any accidents and incidents were monitored and recorded. Staff were recruited safely.

Support was delivered by a team of staff who had the skills, knowledge and relevant training to support people. Staff communicated with relevant professionals to ensure people received the healthcare support they required. People were provided with a variety of meals which they told us they enjoyed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were involved in decisions and their choices were respected. Information was presented in a way people could understand.

People were supported by staff who were kind and caring and treated them with dignity and respect and promoted their independence. Staff spent time getting to know people and their life histories. Care plans contained person-centred information.

Staff understood the importance of social interaction. People had opportunities to take part in stimulating and enjoyable activities. Consideration was given to their specific interests and how participation could be encouraged. People knew how to make complaints, and these were dealt with appropriately.

People and staff spoke positively of the management team. The service was well-run by a registered manager who was passionate about ensuring people received the support they required and engaged with the community. Regular feedback on the service provided was requested from people and relatives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 07 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 December 2019

The service was well-led.

Details are in our well-Led findings below.