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Archived: Bodmin STEPS Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 22 March 2019

About the service:

Bodmin STEPS (Short term enablement and planning service) is a domiciliary care service that provides personal care and support to people living in their own homes in the community. The service provides up to six weeks of support to people who are returning from hospital or who are in need of extra support, to enable them to continue to live in their own homes. When we inspected the service was providing the regulated activity, personal care, to approximately 21 people in the Bodmin and surrounding areas in Cornwall.

People’s experience of using this service:

People using the service consistently told us they felt safe and staff treated them in a caring and respectful manner. Comments included “Staff make me feel safe by the way they work, they know what they are doing” and “It’s the way they speak and treat me, you can tell that they care.”

People made decisions about their care and they were involved in developing their care plans, in which their goals and aspirations were agreed. Care plans were reviewed weekly to evaluate the progress people were making against their overall goals and agree the next steps for the following week.

People were supported by a stable staff team who had the skills and knowledge to meet their needs. Staff spoke passionately about the people they supported and were clearly committed to providing a responsive and caring service in line with people’s agreed goals. One staff member said, “I love seeing people improve and become more independent.”

Assessments were carried out to identify any risks to the person using the service and to the staff supporting them. People had agreed the times of their visits and were kept informed of any changes. No one reported ever having had any missed visits.

The registered manager and management team used various methods to assess and monitor the quality of the service. These included the call monitoring system, staff meetings, spot checks, auditing of the service and surveys to seek people’s views about the service provided. All feedback was used to make continuous improvements to the service.

Rating at last inspection: Good (report published on 10 September 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

The full details can be found on our website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 22 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 22 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 22 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 22 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 22 March 2019

The service was well-led

Details are in our Well-led findings below.