OOJ Homecare Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

In our review of care records, feedback from people, staff and management team, we found people's independence was promoted and choices respected. People told us, “They know what I am capable of doing” and “I haven’t been able to walk about the house without my walking frame and they have been encouraging me to walk.” Relatives said, “It’s more confidence with [person], [they] like somebody with [them] and likes to have someone there. [Staff member’s name] is encouraging, but doesn’t force [person]” and “[Person] is very independent, but they do ask [them] if needed them to go to the shop for a paper, or if [person] has run out of something.”

The service ensured people were respected and treated as individuals and care delivery was flexible to people’s changing needs. Their care was assessed and planned with their involvement and in line with their requirements and preferences. A person told us, “The agency is very flexible.” A relative said, “Tomorrow [person] is to go to [name of hospital] for a hospital appointment and I phoned and asked for the carer to come early, and [registered manager] said ‘we will make sure the carer comes early.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.