- Homecare service
OOJ Homecare Services Limited
Assessment report published 14 November 2025
Contents
Ratings
Our view of the service
OOJ Homecare is a domiciliary care agency that provides personal care to people living in their own home. It provides a service to adults and people with dementia and people living with sensory disabilities. The service's office is based in Leeds. Care is provided in the areas of Leeds and Scarborough.
The assessment was completed between 23 September and 1 October 2025. The assessment was to follow up on our previous inspection where the provider was rated requires improvement. The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
At the time of the assessment, 19 people were being supported by the service. 17 people were receiving support with personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care, this includes support with tasks related to personal hygiene and eating. We visited the service on 23 September 2025.
People received safe care. Staff felt well supported and had received appropriate training. There were policies and procedures in place in relation to safeguarding and whistleblowing. Medicines were administered safely but improvements continued to be required in the level of detail in some records linked to medication administration and medication audits. The registered manager had developed a good oversight of the service and had an improvement plan in place, where some of the areas for improvement identified at this assessment had already been listed.
During the assessment, we looked at 17 quality statements. Our assessment was announced. This meant we gave the service 48 hours' notice prior to our visit taking place. This was because we wanted to make sure someone would be available to support us with the inspection.
People's experience of this service
People and relatives told us they felt safe with the care they received. They told us, staff were kind and caring. Comments included, “I have no worries or criticisms at all. They have done their best to oblige, never let me down, I can’t praise them enough, and the staff are absolutely lovely” and “They are good, they are caring, know what they are doing. I am satisfied whatever they do.”
People and relatives said they were involved in planning the care delivered and asked their opinion about the service by the management team who carried out checks on the quality of the service.