Archived: Future Home Care Ltd Birmingham

Updated 8 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 17 and 19 May 2016 and was announced. The provider was given 48 hours’ notice because the location provides a supported living service for people in their own homes. People are often out during the day and we needed to be sure that someone would be in so we asked the registered manager to arrange some visits for us to be done on 17 May 2016. On 19 May 2016 we visited the provider’s office to look at some records .

The inspection was carried out by one inspector.

As part of our inspection we reviewed records held by CQC which included notifications and other

correspondence we received. A notification is information about important events which the registered person is required to send us by law. The provider also completed a Provider Information Return (PIR) before our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan our inspection and ensure that any areas of concern were looked at.

Along with the PIR, the provider sent us a contact list of people who used the service, their relatives, staff employed and other professionals involved with the service. Using this information we sent out questionnaires to a range of people. We received responses from 15 people, one

relative, six staff and 10 community professionals.

During our inspection we went to the service's office and met with the registered manager and two project managers. We visited eight people in their homes and spoke with nine staff. We reviewed a variety of documents which included the care records of four people to see how their care was provided, three staff files to look at recruitment and training and other records relating to the management of the service including complaints and audits carried out to monitor and improve the service provided.

Updated 8 July 2016

This inspection took place on 17 and 19 May 2016 and was announced. This was the first inspection of this service since it was registered in October 2015.

Future Home Care – Birmingham provides a supported living service to people living in their own homes. At the time of our inspection 66 people were being supported by the staff.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from harm and abuse because systems were in place to identify risks and management plans were put in place to minimise the risks. Staff had the skills and knowledge to raise any concerns they had so that people were protected from abuse.

There were sufficient numbers of appropriately recruited staff so that a regular team of staff were able to provide consistent support to people who were aware of who was going to support them.

Staff were provided with training, supervision and support to enable them to provide care and support that met people’s individual needs.

People were supported to maintain their health by being seen by the appropriate healthcare professionals and by being supported to take their medicines as prescribed.

People were supported to eat a healthy diet. People were able to purchase their own food and cook meals with the support of staff. People’s cultural needs were met.

People were supported to maintain and develop relationships with friends and relatives that were important to them.

People were supported to do the things they liked to do and achieve their goals and aspirations.

People were able to raise concerns and were assured that they were listened to.

The registered manager ensured there was liaison with healthcare professionals and the service was regularly monitored to ensure that people’s needs were met and improvements made where needed.