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Inspection Summary

Overall summary & rating


Updated 13 November 2019

About the service

Castle Dene Care Home is a residential care home providing accommodation and personal care for up to 36 people some of whom were living with dementia. On the day of our visit there were 28 people using the service.

People’s experience of using this service and what we found

Medicines were stored and administered safely. People were protected from abuse by staff who understood how to identify and report any concerns. The risks to people’s health, safety and welfare had been assessed, recorded and plans put in place to reduce these. Staffing levels enabled people’s needs to be met safely, and ensured people received consistent and reliable support. The management team sought to learn from any accidents or incidents involving people.

Staff were recruited safely and received appropriate training and support to enable them to carry out their roles effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were happy with the food provided

Staff were caring and treated people with kindness and respect.

People had clear, detailed and person-centred care plans, which guided staff on the most appropriate way to support them. People were confident to raise any concerns. People enjoyed the activities provided. The new activity coordinator was in the process of setting up activities tailored to what people wanted to do.

There was a clear management structure and staff were supported by the registered manager. Quality assurance systems were in place and regular audits were completed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 12 October 2018).

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 13 November 2019

The service was safe.

Details are in our safe findings below.



Updated 13 November 2019

The service was effective.

Details are in our effective findings below.



Updated 13 November 2019

The service was caring.

Details are in our caring findings below.



Updated 13 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 13 November 2019

The service was well-led.

Details are in our well-led findings below.