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J.C.Michael Groups Ltd Redbridge Good

Inspection Summary

Overall summary & rating


Updated 29 February 2020

About the service

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of the inspection they were providing personal care to 101 people.

The service is registered for both personal care and treatment of disease, disorder and injury (TDDI). TDDI is clinical care and treatment that is often delivered by nurses when based in a domiciliary care agency. However, at the time of the inspection they were not delivering TDDI.

People’s experience of using this service

People told us they felt safe and well supported by staff who knew their needs and how to meet them. Our previous concerns about the quality of risk assessments had been addressed and risks to people had been appropriately identified with clear plans to address them. Our previous concerns about the governance of the service had been addressed and there were robust systems in place to ensure the quality and safety of the service.

People told us they were supported by regular staff who informed them if they were running late, or would be unavailable. There were multiple electronic call monitoring systems in place which meant it was not easy to tell if people were receiving their care at the times they wanted. We have made a recommendation about this.

People were supported to take their medicines by staff who had been recruited in a safe way and received appropriate training to do their jobs.

People’s needs were assessed and the provider had changed their care plan format to make it more flexible and suitable for people’s changing needs. Staff had good information about people’s healthcare needs and the support they needed to stay healthy. Where it was part of their support people were happy with how staff supported them with their meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People knew how to make complaints, and felt confident any concerns they had would be taken seriously. People and their relatives were invited to give feedback regularly and through various formats.

There were systems in place to ensure the continuous improvement and development of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published February 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 29 February 2020

The service was safe.

Details are in our safe findings below.



Updated 29 February 2020

The service was effective.

Details are in our effective findings below.



Updated 29 February 2020

The service was caring.

Details are in our caring findings below.



Updated 29 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 29 February 2020

The service was well-led.

Details are in our well-led findings below.