Updated 3 March 2026
Date of assessment 23 March to 17 April 2026.
Leicester and Stoke Supported living is a supported living service that provides personal care and support to people with physical disability and people with learning disabilities and/or autism, who live in their own homes in the community. At the time of inspection, the service supported 36 people who received a regulated activity of personal care. People lived in their own individual flats or shared houses. The properties ranged from small 1–4-person shared houses to larger properties of apartments ranging from 6-14 people.Each person had their own individual tenancy agreement and lived independently in their own apartment. Support was individually arranged and people only spent time with each other if they chose to socially.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equity, dignity, choices and independence and good services across local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people, and providers must have regard to it. The service was meeting this guidance. People had their own individual apartments and separate tenancy agreements. Where people shared accommodation in smaller shared housing settings, they had choice about who they lived with, and the provider continually reviewed people’s experience to ensure this met their individual needs and preferences. People’s care and support was planned and delivered in a person-centred way.
Staff at all levels demonstrated an exceptional commitment to delivering kind, compassionate and person-centred care. People’s dignity, privacy and human rights were consistently and proactively upheld, being fully embedded in everyday practice. Staff showed genuine compassion, respect and a deep understanding of people’s individual needs, preferences and experiences.
People were fully involved in the planning and development of their care and support, with their views, preferences and aspirations consistently placed at the centre of decision-making. They were supported by a highly consistent and skilled staff team who knew them exceptionally well and demonstrated a deep understanding of what was important to them. This continuity of care enabled staff to build strong, meaningful and trusting relationships with people, resulting in support that was consistently highly personalised, flexible and responsive to changing needs.
People were actively encouraged and empowered to identify and achieve their goals and aspirations. Staff supported people to lead full, active and meaningful lives, promoting independence and enabling them to reach their potential.
There was a clear and embedded culture of valuing staff, with wellbeing recognised as a priority. Staff spoke positively about the support they received and had access to a wide range of learning and development opportunities, enabling them to grow, feel valued and deliver high-quality care.
Care was delivered in a responsive way within people’s own homes. Staff respected people’s personal space and supported them to personalise their living environments to reflect their identity, and what mattered to them. This helped people feel comfortable, safe and at home.
Staff demonstrated a clear commitment to person-centred care.
People’s needs were comprehensively assessed and reviewed to ensure good outcomes were achieved. Care and support outcomes were closely monitored to promote a good quality of life based on the best available evidence.
There was a strong focus on inclusion, equality and celebrating diversity to ensure any barriers to accessing and experiencing care and support were overcome and achieved. Peoples protected characteristics under the Equality Act 2010 were carefully considered and planned for.
There was a clear organisational structure with staff at all levels understanding their roles and responsibilities. Staff consistently praised the support and guidance provided by their managers. Risks were identified, monitored and managed. Systems and processes for quality monitoring were robust and involved people and staff at all levels.
The provider demonstrated a strong and proactive commitment to innovation and continuous improvement across the organisation and wider system. There was an embedded culture of learning, where new ideas were encouraged, and improvements were continually sought to enhance people’s experiences and outcomes.
Success was actively recognised and celebrated, helping to motivate staff and promote a positive, forward-thinking culture. Leaders fostered an environment where learning from good practice was shared, enabling ongoing development and driving high standards of care.
We received some mixed feedback from relatives and external professionals regarding communication and providing information. The provider had already made some improvements which resulted in improved outcomes for people. Some relatives described communication and involvement as excellent and told us managers were highly responsive.