The Vineries

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The feedback about people’s care was overwhelmingly positive with people feeling respected and well cared for. Families also presided the service as did health care professionals.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. 

People’s profiles helped staff to understand people’s individual needs and what was important to them. Whilst we observed nice interactions, we were concerned that people were not having fulfilling experiences in the home in the absence of structured activities.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were well informed about their care and meetings and surveys helped people have an input into the service. People felt able to speak to staff and felt staff were responsive.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Whilst people’s immediate care needs were met and people felt comfortable with the care delivery, we were concerned that people’s basic needs were being met but not enough consideration was given to peoples emotional and psychological well-being.

The provider did not always care about and promote the wellbeing of their staff. They did not always support or enable staff to deliver person-centred care.

The registered manager was supportive of her staff and as such was highly valued. However, working shifts impacted on their ability to fully fulfil their role and this had not been recognised by the provider.