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CARE 4 U SERVICES (LINCS) LTD Good

Inspection Summary


Overall summary & rating

Good

Updated 14 December 2019

About the service

CARE 4 U SERVICES (LINCS) LTD is a domiciliary care agency providing personal care to people living in their own homes. At the time of inspection 31 people were receiving personal care.

People’s experience of using this service and what we found

People continued to be cared for safely. Risk assessments were in place and reviewed regularly and as needs changed. Staff understood safeguarding procedures. Safe recruitment practices were followed to ensure staff were suitable for their roles.

There were enough staff to meet people’s care needs and people received care at the agreed times. People were supported with their medicines and good infection control practices were in place.

People’s care records contained clear information covering all aspects of their care and support needs. Staff had a good understanding of people’s wishes and individual preferences. People’s personal histories, preferences and dislikes, diversity needs such as cultural or religious needs and links with family were all considered within their care plans. Staff received training to meet people’s needs.

Where required, people were supported with their eating and drinking to ensure their dietary requirements were met. People were supported to access health care services when needed.

People received support from reliable, compassionate staff. Staff enjoyed working at the service and there was good communication and team work. Staff were caring in their approach and had good relationships with people and their relatives. People were treated with respect. Staff maintained people’s dignity and promoted their independence. Consent was sought before care was delivered.

The registered manager and provider monitored the quality of the service provided, along with the management team. They were aware of their legal responsibilities and worked in an open and transparent way. People and their relatives knew how to make a complaint.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was Good. (published 14 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 14 December 2019

The service was safe.

Effective

Good

Updated 14 December 2019

The service was effective.

Caring

Good

Updated 14 December 2019

The service was caring.

Responsive

Good

Updated 14 December 2019

The service was responsive.

Well-led

Good

Updated 14 December 2019

The service was well-led.