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Inspection Summary

Overall summary & rating


Updated 9 August 2019

About the service:

Harpwood Care Home is a residential care home without nursing for 50 older people. It can also accommodate people who have physical adaptive needs or who live with dementia.

At the time of this inspection there were 49 people were living in the service. Most of them lived with dementia some of whom had special communication needs.

People's experience of using this service and what we found:

People and their relatives were positive about the service. A person said, “The staff very good, all of them are friendly and if I have a problem they are willing to listen and help me.” Another person smiled and pointed in the direction of their bedroom when we used signed-assisted language to ask them about their home. A relative said, "I’m happy with my relative being here because the staff are so kind.”

People were safeguarded from the risk of abuse. They received safe care and treatment in line with national guidance from care staff who had the knowledge and skills they needed. There were enough care staff on duty and safe recruitment practices were in place. People were supported to take medicines safely. Lessons had been learned when things had gone wrong. Good standards of hygiene were maintained to prevent and control the risk of infection.

People had been helped to quickly receive medical attention when necessary. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. The accommodation was well maintained and provided people with a comfortable setting in which to make their home.

Care staff were courteous, people’s privacy was respected and confidential information was handled in the right way.

People were given information in an accessible way and they were supported to pursue their hobbies and interests. Complaints were quickly investigated and resolved.

People were treated with compassion at the end of their lives so they had a pain-free death.

Quality checks were completed to ensure the service was running in the right way. People had been consulted about the development of the service. Good team work was promoted, regulatory requirements had been met and joint working was promoted.

For more details, please read the full report which is on the CQC website at

Rating at last inspection (and update):

The last comprehensive inspection was completed on 1 July 2016 and 6 July 2016. The inspection report was published on 30 July 2018. The rating for the service was Good.

We completed a focused inspection on 4 June 2018. This was because we had received concerning information about parts of the care provided in the service. The inspection report was published on 28 July 2018. The rating for the service was Requires Improvement.

The registered persons completed an action plan after the inspection in June 2018 to show what they would do and by when to improve. At this inspection we found that improvements had been made and the registered persons were no longer in breach of regulations.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 9 August 2019

The service was safe.

Details are in our Safe findings below.



Updated 9 August 2019

The service was effective.

Details are in our Effective findings below.



Updated 9 August 2019

The service was caring.

Details are in our Caring findings below.



Updated 9 August 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 9 August 2019

The service was well-led.

Details are in our Well-Led findings below.