All inspections: Sidegate Lane Nursing Home

To enable us to assess people’s wellbeing we spent time sitting with them in one of the lounges observing the care they received and the level of staff interaction with the people. We observed that the staff were attentive to people’s needs. We saw that staff respected people’s privacy and dignity and sought their agreement before providing any support or assistance.

We talked with four of the people who used the service. People told us that they were comfortable and liked living there. One person told us, “I like it here; I am made to feel like part of the family.” Another person told us that staff were, “Always helpful, they make it easier for me to manage.”

We found that staff were supported through supervision and that they received training essential for caring for older people, staff were knowledgeable about the people they supported. However, they were not given sufficient guidance to support people whose behaviour created a challenge to the service.

We found that the service had not always taken appropriate action to protect people from abuse, they had failed to follow their own, and the local authorities, safeguarding procedure. The service investigated a potential abusive situation and had failed report it to either the Suffolk safeguarding team or to the Care Quality Commission.

We spoke with four people who used the service. They told us they liked living in Sidegate Lane Nursing Home, were happy with their care and the staff treated them well.

People told us they enjoyed the food on offer in the service. One person told us, 'There is plenty to eat. You would never go hungry here. I like the food it is nice. We get asked everyday what we want from the menu but if you want something else they will make it for you.'

People told us they liked the activities on offer and said there was plenty to do. One person said, 'They (staff) are good as gold and try different things to entertain us. I like the games and shows where people come in and sing and dance. That's good.'

People were complementary about the staff and manager. They told us their needs were met and they were well looked after. One person said, 'The manager is very good and hands on, always available if you want a word and the staff are very good.'

People said that staff respected their privacy and dignity, knocked on their bedroom doors before entering and also helped them to remain as independent as possible.

We spoke with four people who used the service. They told us they experienced good care and their healthcare needs were met.

We asked people if they were not happy about their care or treatment what they would do and people told us they would speak to there care workers or the registered manager. One person told us 'I have a lot of respect for the staff here, they all work very hard and I think the manager leads by example, very hands on and always available if you need them.'

People told us there was enough trained care workers to support them with their needs. One person said 'staff are friendly and chatty and come quickly when you call them.'

We received positive comments about the food and drinks in the home. One person said 'The food is lovely, lots of choice.'

People said there was plenty of activities and things to do in the service. One person said 'I like doing my art, sometimes I join in and play games but I also like to be in my room.'

People told us they liked their bedrooms and had personalised them with their belongings. One person said 'I have a beautiful room with an ensuite bathroom which gives me my privacy'. Another person said 'I have a lovely room with all my things around me.'

We spoke with one person about moving into the service and settling in. They told us the care workers were 'Helping me to sort through my things, they are good and don't rush me as I have brought a lot of stuff with me for my room, as I like to have my things around me. But sometimes I can't face sorting it out so we are doing it bit by bit.'

Everyone we spoke with told us they felt safe with their care workers and secure living in Sidegate Lane Nursing Home.

Archived: Sidegate Lane Nursing Home

All Inspections

5 July 2013

During a routine inspection

17 October 2012

During a routine inspection

30 March 2012

During a routine inspection