Constantia Care Limited

Updated 16 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector

Service and Service Type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. The provider was given 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 28 March 2023 ended on 17 April 2023

What we did before the inspection

We reviewed information we had received about the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 12 March 2021to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager. We reviewed a range of records. This included 12 people's care records, risk assessment, recruitment records, quality audits, daily records, and training records.

We spoke with 9 care workers and 6 relatives. We also spoke with 10 people. We reviewed a variety of records relating to the management of the service, including policies and procedures, care workers rotas, accident and incident records and safeguarding records.

Updated 16 May 2023

About the service

Constantia Care is a domiciliary care agency. It provides personal care to people living in their own houses on a live-in care basis. This means that the care workers live with the person for a set period. It provides a service to older adults including those requiring end of life care and some people living with dementia. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, there were 66 people receiving personal care.

People's experience of using this service and what we found

People were supported safely with their medicines. The service followed Infection prevention and control good practice guidance. People were supported to have maximum choice and control of their lives and care workers assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were appropriately assessed before support began. The service worked together with healthcare professionals and relatives to ensure people's needs could be met. People felt safe in the care of Constantia Care Limited.

People's care plans were detailed and kept up to date to ensure they received effective care and support. The service encouraged people to be independent and maintain a safe living environment.

Care workers supported people who used the service to be involved in maintaining their own health and wellbeing where possible. Care workers communicated with the person in a way that met their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (published 16th Feb 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.