You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2020

About the service

Warwick Park Care Home is a care home providing personal care with nursing for up to 32 older people, some with a diagnosis of dementia. At the time of the inspection there were 26 people using the service.

People’s experience of using this service and what we found

People and their relatives were happy with the care and support they received. They told us the home was a safe environment and they felt reassured. There were enough staff employed to meet people’s needs. There were safe medicines and infection control procedures in place. Incidents and accidents were recorded and there was evidence where things went wrong, the provider used these as an opportunity for learning and to make improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received appropriate support in relation to their diet and their ongoing health needs, from staff who were adequately trained to do so. Where needed, the provider worked with healthcare professionals to provide joined up care. People’s needs were assessed prior to them moving in which meant their needs could be met. The home was suitably adapted to meet their needs.

The service was caring. This was reflected in the feedback we received on the day of the inspection and from our observations of how staff interacted with people. People were offered a choice in relation to their care and treatment and their wishes were respected. People were provided with dignified care that was sensitive and maintained their privacy.

There was a good activities programme within the home, including group and one to one activities delivered by both an in-house activities co-ordinator and external visitors. People’s needs were reflected in care plans which were reviewed on a regular basis. Staff supported people with communication support needs. End of life care plans were in place and the provider worked with a local hospice to ensure people received good end of life care.

Feedback from people, relatives and staff in relation to the management of the home was positive. The provider engaged with stakeholders and acted upon any feedback received. There were quality assurance checks in place and the provider had given consideration to how these could be improved to enable them to continue to provide a good service.

Rating at last inspection

The last rating for this service was Good (published 20 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 March 2020

The service was well-led.

Details are in our well-Led findings below.