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The Hampton Wick Dental Centre

All reports

Inspection report

Date of Inspection: 19 April 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF

Overview

Inspection carried out on 19 April 2013

During a routine inspection

People who use the service told us that they were satisfied with the treatment they had received and way it was provided. "Very welcoming, a good family run business". "Everyone is very attentive and friendly".

The procedure for consultation and treatment was fully explained including the fees charged. People were also told about any risks that might arise from treatments chosen. They felt treated with dignity, respect and had received consultations and treatment in a way that maintained their privacy.

People using the service said they were aware of the complaints procedure but had not had cause to use it. They did not comment on the centre's infection control systems or staffing numbers. They did tell us they thought the centre was kept clean, tidy and felt safe using the service. They also said that the staff were "Welcoming, polite and informative".

We saw that people received enough information to make informed decisions about their treatment in a number of ways including verbal and visual description. There was a robust complaints process that was followed and infection prevention procedures were in place with people receiving treatment in a clean environment. There were also enough qualified and competent staff to meet people's needs.