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Sanctuary Home Care Ltd - Gravesend Good

Inspection Summary


Overall summary & rating

Good

Updated 18 April 2019

About the service:

Sanctuary Home Care Ltd – Gravesend is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection there were 20 using the service.

People’s experience of using this service:

• People's outcomes were consistently good and their feedback about the service confirmed this.

• People continued to receive personalised care by staff who knew them well. Everyone was treated with kindness and dignity and involved in decisions about their care.

• Support for people enabled them to be as independent as possible so they could remain in their own home. They had maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People were cared for by a consistent team of staff who were skilled and competent in providing care and support. Staff and the registered manager were motivated and passionate about supporting people based on their likes, wishes and preferences.

• Trusting relationships had developed between staff and people so that people felt safe. Risks to people’s well-being and in the environment continued to be effectively managed.

• People’s health and well-being was monitored and liaison took place with a range of health and social care professionals to support this. People continued to receive the support they needed with their medicines.

• The service was well-led. People’s feedback about the quality of care was actively sought. Quality assurance processes meant that improvements to the service were continuously implemented.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (last report published 21 September 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up: We will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.

Inspection areas

Safe

Good

Updated 18 April 2019

The service remained safe.

Details are in our Safe findings below.

Effective

Good

Updated 18 April 2019

The service remained effective.

Details are in our Effective findings below.

Caring

Good

Updated 18 April 2019

The service remained caring.

Details are in our Caring findings below.

Responsive

Good

Updated 18 April 2019

The service remained responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 18 April 2019

The service remained well-led.

Details are in our Well-Led findings below.