- Dentist
Smiles & More
Assessment report published 28 April 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 31 March 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Mill Hill, in the London Borough of Barnet, and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there was 1 principal dentist, 4 associate dentists, 1 orthodontist, 1 periodontist, 3 dental nurses, 1 dental hygienists, 1 receptionist, the practice manager and the business director. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, 1 associate dentist, 2 dental nurses, the receptionist, the practice manager and the business director.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 41 patients. On the day of our inspection, we received feedback from a further 15 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Wonderful dentist, and warm friendly staff. Communicate well and are always totally transparent with pricing and needs. Very happy with the service I always receive.”
“Great team, highly professional service always with great results. I always leave very happy and the team are a delight.”
“Amazing service. Kind and friendly dentist. [The receptionist] is so wonderful! Personal touch!...”
Patients commented positively about the standards of cleanliness. One patient told us, “It is a very clean and sterile environment, and I always feel safe that they will take care of whatever we need.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient said, “Such a lovely dentist. From the minute you walk in you are presented with warm and wonderful receptionist. My days are very changeable, and she always is persistent in finding me an appointment that works.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient said, “The dentist supported me so well throughout my pregnancy. The dental nurses and hygienist have been so kind and accommodated to my needs. Everyone who works here sees you as a real person and interacts with me at such a personal level. The overall treatment has been great, and I am always left feeling well educated on teeth health.”
Patients said when they were prescribed medicines, sufficient information was given. Another patient commented: “This dental practice is excellent. All the team are highly professional, very friendly and sympathetic and I am totally confident that I am receiving the finest dental care. It was helpful to see my dental x-rays on screen and be shown the areas where I need to exercise special care.”
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.