Our current view of the service
Updated
8 October 2025
We carried out this announced on-site inspection on 17 November 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks. The systems to assess fire safety should be reviewed.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice did not have effective systems to review and investigate incidents and accidents.
The practice is in Wigginton and provides private dental care and treatment for adults and children.
There was a car park, with dedicated parking for disabled people, step-free access and automatic door entry to the practice.
The practice had 5 treatment rooms.At the time of our inspection, there was a total of 19 staff, of which there were 5 dentists, 2 dental hygienists, 11 dental nurses and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 1 dental hygienist, 6 dental nurses, and the practice manager.
People's experience of the service
Updated
8 October 2025
On the day of our inspection, we received feedback from 6 patients. These and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice.
Comments included, “I have always found the practice very welcoming, professional and efficient.”
“Friendly staff, clean surgery- I highly recommend. Wonderful care- thank you!”
“Staff are caring and attentive from walking through the door to leaving. I felt safe and respected throughout.”
“All experiences have been great, staff have been very caring and have always been amazing. The environment is safe and hygienic. I have always been listened to.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.