Royal Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and promoted a positive culture within the service. We saw warm and respectful interactions between staff, people using the service and their relatives, which contributed to a happy and homely atmosphere. People and their relatives spoke positively about the care and support they received and described staff as caring, professional and attentive to their needs. A relative told us, “The staff are very professional and courteous. Helpful.”

Staff respected people’s privacy and dignity and supported people in a considerate manner.

The provider always treated people as individuals and staff understood people’s preferences, routines and personal histories. Relatives told us staff knew people well, adapted their support to individual needs and maintained open communication about changes in care and wellbeing. The manager told us they worked with people to find personalised solutions that balanced choice with safety. One relative told us, “[Name] is a private person and prefers to stay in their room. They read and enjoy their own company.” Staff respected these preferences and supported the person according to their wishes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service supported people to access activities based on their interests and abilities, including music, games and sensory-based activities. The manager described tailoring activities around individual preferences and abilities to maximise people’s engagement. People were offered choices around meals and were observed enjoying food that looked and smelled appetising.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded to people’s immediate needs and maintained positive communication with relatives. Relatives told us they were kept informed about changes to people’s health and wellbeing and felt able to approach staff for advice, reassurance and support. Staff understood people’s needs. One relative told us, “We can always speak to staff if we have any queries, and our questions are answered.”

The provider had taken steps to support staff and strengthen the workforce. Staff spoke positively about the support they received from colleagues and described the manager as approachable and willing to help when needed. The service had made improvements, including reducing the use of agency staff and strengthening supervision arrangements, which helped promote continuity and oversight. However, although positive progress had been made in these areas, further work was needed to ensure improvements were fully embedded and that support arrangements for leaders and staff remained sustainable.