- Care home
Royal Court Care Home
Assessment report published 2 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 18 to 28 August 2026.
Royal Court Care Home is a care home providing accommodation and personal care for up to 20 older people, including people living with dementia, sensory impairments and physical disabilities. 11 people were being supported by the service at the time of our assessment. There was a manager in post who had applied for registration with CQC during our assessment. This was the first assessment of this newly registered provider.
The new manager had begun to make positive changes to improve the service. These included reducing the use of agency staff and amended shift patterns to improve continuity of care, and meetings with people and their families to aid effective communication.
However, medicines management was not always robust, with inconsistencies in practice, record keeping and assurance processes. There was limited evidence to demonstrate that all staff had the appropriate information and training to support the safe administration of medicines.
Care plans lacked essential guidance, including how staff should manage specific medical conditions. The provider's environmental oversight processes were not always effective in ensuring a safe and well-maintained environment. Audits and maintenance records did not consistently demonstrate that identified actions had been completed.
The service was in breach of legal regulation in relation to the safety of the environment, and the way that medicines were managed. It was also in breach of legal regulation in relation to governance and oversight of the service. We have asked the provider for an action plan in relation to the concerns identified during the assessment.
People's experience of this service
People and their relatives were positive about their experience and described a friendly, homely service where staff were kind and respectful. They felt staff knew people well and understood their individual personalities, routines and preferences. People and their relatives felt able to ask questions or seek reassurance from staff. One relative said, “Staff always do their best. They are very good.” Another told us, “It is not the poshest home, but the care is really good.” People appeared comfortable and settled and were supported to spend their time in ways that suited them. Relatives described people enjoying conversation and laughter with staff, watching familiar television programmes, reading, receiving visitors and taking part in activities. One relative said, “[Name] is happy and settled. They have everything they need and always have lots of visitors.” People were offered choices at mealtimes, and the food looked and smelled appetising. People appeared to enjoy their meals.