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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

About the service:

Your Life Your Way provides care and support to adults and children living in their own homes. The service provides both domiciliary care support along with 24 hour packages in which specific teams of staff are employed to work. At the time of this inspection the service was supporting approximately 80 people.

People's experience of using this service:

Improvements had been made since the last inspection so that procedures for recording medicines were in place, identified risks to people were now fully recorded and care plans identified the intended outcomes for people and how their needs were to be met in a more person centred approach. Improvements had been made to the governance systems in place to ensure that the quality of the service was being monitored.

We have made a recommendation that a review of the roles of office based staff and management arrangements takes place to promote effective communication and service delivery

Systems for assessing and monitoring the quality and safety of the service were more effective in identifying areas for improvement within the service.

People’s needs were assessed and regularly reviewed. People received care and support from appropriately trained staff. People were supported to have a nutritious and balanced diet and were supported with their healthcare needs which were understood and met.

Systems were in place to gather people's views on the service they received. People were protected from abuse and the risk of abuse and staff understood their role in relation to this. People and their family members told us that the service was safe. Risks to people and others were identified and measures put in place to minimise harm. Good infection control practices were followed to minimise the risk of the spread of infection.

Staff were knowledgeable about people's needs and how they were to be met. People told us they received care and support in line with their care plan. People and their family members knew how to raise a concern or make a complaint about the service. However, people had differing views on the effectiveness of the service’s complaints procedures.

People were treated with kindness and respect by staff who knew them well. People spoke positively about the staff who delivered their care and support. Procedures were in place to ensure that they received information in a manner that they understood.

Details are in the key questions below.

Rating at the last inspection: Required Improvement (report published on 8 January 2018).

Why we inspected: this was a planned inspection based on the rating of the last inspection. The rating for this service has improved to good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 March 2019

The service was safe.

Details are in our safe section below.

Effective

Good

Updated 26 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 26 March 2019

The service was caring.

Details are in our Caring section below.

Responsive

Good

Updated 26 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 26 March 2019

The service was not always well-led.

Details are in our Well-led section below.