During an assessment under our new approach
Date of Assessment: 29 September to 16 October 2026.
Oake Meadows provides accommodation, personal care and nursing care for up to 105 people.
The home specialises in the care of older people including people living with dementia.
The home is divided into 4 different areas. One area provides general nursing care, 1 provides nursing care for people living with dementia and another provides care to people who have personal care needs. There is also a rehabilitation unit which is run in partnership with the local NHS. At the time of our assessment, 85 people were living at the home.
We carried out this assessment following concerns raised through whistleblowing and information received from partner agencies.
People, relatives and professionals were generally positive about the care and support provided. We observed compassionate interactions and people were supported to make choices and maintain their independence. Staff understood people’s needs, received relevant training and worked effectively with health and social care professionals. Medicines were generally managed safely and systems were in place to report, investigate and learn from incidents.
However, care and support were not consistently delivered or recorded to the required standard. Some risk assessments and care plans lacked sufficient detail, and we identified concerns relating to pressure mattress settings, prescribed thickener and medicine guidance. Parts of the environment were worn or damaged and some cleaning records were incomplete. People’s feedback regarding staffing response times, activities and meaningful engagement were mixed, with limited stimulation and interaction observed in some areas.
Leaders were visible, approachable and responsive. Governance systems, audits and action plans were in place, and immediate action was taken when concerns were raised during the assessment. Professionals consistently commented positively about partnership working.
Further improvement was needed to strengthen risk management, record keeping, environmental standards, infection prevention and control, and consistent opportunities for meaningful engagement.