18 January 2017
During a routine inspection
The home is registered to provide accommodation for up to five people who have a learning disability, autistic spectrum disorder and / or a physical disability. On the day of the inspection there were five people living at the home. The home is situated in Hornsea, in the East Riding of Yorkshire. It is close to the sea front and to town centre facilities. The accommodation is on one floor and each person has their own bedroom. There is an adapted bathroom that people share. Other accommodation includes a lounge / dining area, a small kitchen, a laundry room and a courtyard garden.
The registered provider is required to have a registered manager in post and on the day of the inspection there was a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
On the day of the inspection we saw that there were sufficient numbers of staff employed to meet people's individual needs. New staff had been employed following robust recruitment and selection policies and this ensured that only people considered suitable to work with vulnerable people were working at the home.
Relatives told us they felt their family members were safe living at the home and this view was supported by health care professionals who we spoke with. The registered manager and care staff were trained in safeguarding adults from abuse and understood their responsibilities in respect of protecting people from the risk of harm. There were effective systems in place to manage any safeguarding concerns.
Staff confirmed that they received induction training when they were new in post and told us that they were happy with the training provided for them. Medicines were administered safely, and staff had received appropriate training on the administration of medicines.
Relatives and health care professionals told us that staff were caring and people’s privacy and dignity was respected. We saw very positive interactions between people who lived at the home and staff on the day of the inspection.
People's nutritional needs had been assessed and we saw that meals to meet their individual requirements were provided, following advice received from health care professionals when appropriate.
We saw that any complaints made to the home had been thoroughly investigated and that people had been provided with details of the investigation and outcome. There were also systems in place to seek feedback from relatives, staff and health care professionals about the quality of the service provided.
Staff, relatives and health care professionals told us that the home was well managed. Quality audits undertaken by the registered manager were designed to identify any areas of improvement to staff practice that would promote the well-being of people who lived at the home.
Staff told us that, on occasions, investigation into incidents that had occurred was used as a learning opportunity and to make improvements to the service provided.