Dr Ed Robinson Aesthetics

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People who used Dr Ed Robinson Aesthetics self-referred and were able to make an appointment on a date and time that suited them during the opening times of the service. The provider made sure people were at the centre of their care and treatment choices. Plans reflected physical, mental, emotional, and social needs of people, including those related to protected characteristics under the Equality Act. Our review of clinical records showed people were supported to understand their condition and were involved in planning for their care needs.

Staff spoke clearly about building relationships with people and delivering bespoke individual treatment plans, they emphasised that no 2 patients were the same and each plan of treatment was tailored to the individual needs.

People who used the service were invited to make contact if they felt they needed additional advice or support following a procedure. Treatments were followed up in a timely manner to understand progress and to investigate any issues.
 

Dr Ed Robinson Aesthetics staff understood the diverse health and care needs of people that used their service, so care was joined-up, flexible and supported choice and continuity. They tailored the services to meet the specific needs of its users and had appropriate relationships with other services to address areas their service didn’t provide but that would be required for or would complement treatment they do provide.

The provider supplied appropriate, accurate and up-to-date information which met individual needs of people who used the service. Staff communicated and provided information in ways that supported patients to understand their treatment. They gave patients details about their health and treatment options to enable informed decision-making. Information regarding the fees for services was discussed with people at the time of booking to ensure they were aware of the full cost of any treatment or procedure.

The service had processes in place for dealing with information which met best practice standards in respect of Data Protection Regulations.

The service had access to interpreter services, including British Sign Language.
 

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result.

Details of how to give feedback and the complaints policy was on display. Guidance on how to give information to CQC was also shown.
 

The service made sure that people could access the care, support and treatment they needed when they needed it.

People could access the service to suit their needs for example online, in person and by telephone. There was a hearing loop installed. Treatment rooms were available on the ground floor, a ramp was available and an automatic door had been fitted to the entrance.
 

Dr Ed Robinson Aesthetics is an independent health service. Feedback provided by people using the service to the provider was positive. Staff treated people equally and without discrimination.

Before providing treatment, patients attended for a face-to-face consultation, where the clinician discussed with them the risks and benefits of any treatment and answered any questions. Staff also discussed realistic outcomes and costs, which was also available on the clinic’s website. Treatments were personalised and jointly agreed between the clinician and the patient.

The service proactively sought ways to address any barriers to improving people’s experience within the service. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes.
 

Dr Ed Robinson Aesthetics is an independent health service. Whilst this quality statement is not relevant for this service, people were still provided with information about what to do if they required support post-appointment and any other future options.