Dr Ed Robinson Aesthetics

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff assessed and monitored peoples’ comfort during treatments to ensure patients were comfortable and pain control (where appropriate) was effective. Patients were advised about possible expected and unexpected side-effects following treatment. For example, following some treatments, side effects could include potential localised pain, temporary numbness and residual swelling.

Staff understood the individual and cultural needs of the people that were using the service. Staff were aware of body dysmorphia and patients potentially presenting with this condition. Body dysmorphic disorder is a mental disorder characterised by the obsessive idea that some aspect of the person's body or appearance is severely flawed and therefore warrants exceptional measures to hide or fix it on a daily basis.

Reception staff used digital flags within the care records system to highlight any specific individual needs, such as the requirement for a translator to be present or if someone had specific communication needs. Staff checked people’s health, care, and wellbeing needs during health reviews.
 

The service always planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation. They worked to develop evidence-based good practice and standards. People’s immediate and ongoing needs were fully assessed. Where appropriate this included their clinical needs and their mental and physical wellbeing. The clinician shared various examples which evidenced delivery of individualised care.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. The provider demonstrated that they attended industry best practice conferences and reviewed industry publications to ensure all procedures met industry best practice.

Prior to any minor surgical procedure taking place the service carried out safety checks in line with The World Health Organisation (WHO) Surgical Safety Checklist to minimise risks associated with minor surgery.
 

The service worked well across teams and services to support people. They made sure people had a smooth experience with important information shared in a secure and timely manner to all staff in the patient’s journey.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff spoke of how they supported patients to feel better and live healthier lives and where possible, reduce their future needs for treatment or ways in which they can manage their condition without need for clinical interventions.

Leaders told us about the challenges of people seeking treatments promoted via social media and that they would talk with people to help support them to understand where treatments were not safe or appropriate for them.
 

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people.

Patients were advised about possible expected and unexpected side-effects following treatment and what people should expect in the days following any treatments. All consultations for treatment were carried out in person and if a follow up appointment was required due to concerns, this was arranged urgently.
 

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. They discussed risks as well as short- and long-term implications of treatments and provided information to explain this, as well as signposting to further trusted sources to learn more.

The service assessed people’s needs to confirm appropriate treatment and procedures were agreed. Staff understood the requirements of legislation and guidance when considering consent and decision making. The service asked patients to sign consent forms to indicate they understood the treatment fees and any risks involved. People were asked for consent to share details of their consultation and any medicines prescribed with their registered GP when they accessed services. Capacity and consent were clearly recorded.