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Inspection Summary


Overall summary & rating

Good

Updated 31 December 2019

About the service

OSJCT Moorside is a domiciliary care agency providing personal care to people living in purpose-built extra care housing in two locations, one called Moorside Place and the other called Erdington House. 28 people in total across both sites were receiving personal care. Other people received services to support daily living such as cooking, cleaning and shopping. We only inspected the agency in respect of the personal care delivered. People using the service lived in blocks of apartments which were one and two bedded. Moorside Place had 54 apartments and Erdington House had 56 apartments. Different housing providers ran the two sites, which were about 5 miles apart. Each location had communal areas including communal lounge areas, a café/restaurant, a hairdressers and assisted bathrooms. There were also communal outdoor areas at each site. People in the local community were also able to use the communal lounges, café and hairdressers.

Not everyone using the service from OSJCT receives personal care, as some people only required assistance with activities such as cleaning and shopping. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives complimented highly the care and support people received from care staff. They said staff were always attentive to their needs and were very mindful of their privacy and dignity. They said this had a very positive impact on their happiness and well-being. They said care staff were not rushed and always had enough time to support people well and at their own pace. People and staff described how they were able to provide care at times to suit the person, even if this was not at the planned time. For example, staff would go back to a person if they were not ready to get up for the day.

Staff went ‘the extra mile’ to ensure people received the care they needed, Staff made sure this not only met the person’s physical needs but also helped them live full and independent lives. People were encouraged by staff to stay independent and be involved in the community as much as possible. This included supporting people to attend activities run within the communal areas at each location, which OSJCT staff helped to run. Activities including hobbies, crafts and a dementia café run by a trained nurse funded by the provider.

Staff were very caring and responded to people’s needs at the end of their lives, going above and beyond by showing respect and kindness during people’s last days as well as when they died. Families commented extremely positively and commended the care their loved ones had received from staff. They described how staff had showed a lot of empathy, giving up their own time to support people and their families. Compliments described how the family had been well supported at these times and were also encouraged to remain in touch. Where a person had no known family, staff had ensured they attended the funeral and celebration of peoples’ lives afterwards.

People were encouraged to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported support this practice. Staff had been trained and understood how to work within the requirements of the Mental Capacity Act (2005) and other legislation. Staff understood how each person communicated either verbally or by other means. Staff were able to respond appropriately to people using language they understood.

People were kept safe by staff who understood how to ensure they were not abused. Staff worked with the housing provider to respond to people when their needs changed. There was an alarm system which enabled people to call for staff whether they were in thei

Inspection areas

Safe

Good

Updated 31 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 December 2019

The service was well-led.

Details are in our well-Led findings below