- Care home
Broadacres Care Home
Assessment report published 10 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 28 July 2026. The service is a care home providing support to older people, younger people and people living with dementia. We carried out an assessment looking at all the quality statements and all key questions. Our decision to inspect the service was due to concerns we received regarding personal care, freedom to speak up, risk management and medicine management, and to give the service a rating. The current provider registered in April 2025, and this is their first inspection. The service can support up to 50 people. At the time of our inspection 32 people were living at the home.
People were safeguarded from the risk of abuse. Staff received safeguarding training and knew how to recognise and report abuse. Risks associated with people's care were identified and managed to keep people safe. Accidents and incidents were reviewed and analysed to identify trends and patterns, and the management team took action to reduce risks and improve practice. Lessons learned exercises were completed following safeguarding concerns, complaints and other significant events, with clear actions identified and implemented to drive continuous improvement and help prevent recurrence.
People received their medicines from staff who were trained and competent to administer them safely. However, we found some gaps in medication administration records for application of topical creams and 1 patch record could have been improved to record the site the patch was applied to and clear patch rotation. The management team had made improvements to infection prevention and control practices. However, further attention was needed, as some areas were not sufficiently clean.
The management team were also taking action to address some environmental issues. Some investment had been made. However, additional improvements were still required.
People were supported to access healthcare professionals as required. People had access to food and fluid which met their individual needs and preferences. Staff did not always work together well, and the management team were working to improve this.
People were supported by staff who were kind, caring and considerate. The home had an activity co-ordinator who provided social stimulation and organised events.
People had access to a complaints procedure and knew how to raise concerns. The management team had a record of complaints and compliments. All were followed through in line with procedures. Care plans were person centred and identified how people preferred their care to be delivered.
The management team had identified some areas for improvement and had an action plan they were working on. Staff told us the management team were approachable and supportive.
People's experience of this service
We spoke with people and their relatives, and they told us they were happy with the care they received and said staff were caring. One relative said, “The care is wonderful, I can’t fault it.” Another relative said, “They are excellent staff here. Well trained and good at what they do. Nothing seems to faze them.” People told us they felt safe living at the home. One person said, “I feel very safe here. It is alright, in fact its lovely. There seem to be enough staff. They are caring and patient.” Some people and relatives commented about staffing numbers saying, “I hardly see any staff. There used to be loads of staff but there are not as many as there used to be. I don't think there are enough,” and “The staff are good. There are usually enough staff, but they have been a bit short lately.” We spoke with the management team about these concerns, and they gave reassurances that the number of staff provided reflected the needs of people living at the home. People told us they had access to a call system and could summon staff when they required support. One person said, “I have a buzzer in my room. Yes, it’s always working. I use my buzzer in the night, and the staff do come quickly. The night staff are nice as well."
People were generally satisfied with the food and drinks they were provided. One person said, “The food is lovely. There are always a couple of things to pick from. I get enough drinks as well." Another person said, "The food is okay, at least its homemade and not that packaged stuff."
People had access to an activity co-ordinator who provided social stimulation and arranged social events. One person said, "We do a lot of different things, tombola, dancing, bingo, quizzes, the hairdresser comes so I have something to look forward to on most days."
People were involved in their care and support. We observed staff asking for permission prior to offering assistance and explaining what they were doing. Staff were respectful when speaking with people and there was also opportunity for a bit of friendly banter and sharing a laugh and a joke. This showed staff and people got on well together and had developed good relationships.
People and relatives knew how to raise concerns and felt they would be listened to. One person said, “I like the staff here. I have no complaints.” Another person said, “I have been here for 15 months, and I have no complaints at all. They look after you well here.”