Lyca Health Canary Wharf Limited provides diagnostic and imaging services, including MRI, ultrasound and X-Ray, from a purpose built location in Canary Wharf, London. The location includes 20 clinical rooms, which are used by consultants and other clinicians under practising privileges. The organisation is based at Ground Floor, Devere Building, 1 Westferry Circus, London, E14 4HA.

The service is overseen by a Board of Directors which includes clinical and non-clinical members, including the Chief Executive Officer who is a consultant radiologist. The Chief Medical Officer is also a partner in an NHS GP service. The Management Board is advised on clinical matters by a Clinical Board, two members of which are external advisors.

The service team consists of a chief operations manager, two nurses, four clinicians and seven administrative and reception staff.

The service is located entirely on the ground floor of modern premises which had been designed specifically for the purpose of carrying out the services provided.

The service is open for appointments between 8am and 8pm from Monday to Friday. Appointments can be booked in person, by telephone or by email.

The chief operations manager, who is a qualified radiographer, is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

As part of our inspection we also asked for CQC comment cards to be completed by patients prior to our inspection. We received 11 completed comment cards where people using the service shared their views and experiences of the service. Patients spoke highly of the service; they described staff as professional, helpful and friendly. They told us that they felt listened to and would be happy to recommend the service to others.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Our inspection team consisted of a CQC Lead Inspector and a radiographer Specialist Advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.