Briar House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained as good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff were observed to treat people with kindness and respect, and we saw positive interactions between staff and people. People were seen to respond positively to staff, and the home had a warm and light atmosphere.

We received positive feedback from people’s relatives, 1 relative told us, “[Staff] are very, very kind and caring,” while another said, “They are absolutely amazing.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans included people’s likes and dislikes, personal histories and what was important to them.

People’s bedrooms were observed to be decorated to their individual tastes.

We received positive feedback from relatives, with 1 relative saying, “They treat [relative] as an individual, not as a collective. They include [their] needs too with activities.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People's communication needs, preferences and support they required were clearly recorded in their care plans.

We received positive feedback from relatives, with 1 relative saying, “I believe [relative] is encouraged to be as independent as possible,” while another person said, “Staff do a great job of managing [there] needs and allowing [them] to keep [their] independence.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were observed to respond to people’s needs during on-site visits, this was done in a kind and compassionate manner. Staff spoken with had a good understanding of people’s needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff received regular supervisions and staff meetings were held frequently.

All staff spoken with provided positive feedback about the manager and the support they receive. One staff member told us, “I can call [manager] at any time and they will answer.” Staff spoke positively about their roles.